Scenario:
UserName and Email of user abc@xyz.com was Deactivated and later changed to def@xyz.com.
Now user def@xyz.com needs to have UserName and Email changed to abc@xyz.com. However, EUM is showing error.
Further investigation in Extranet_API_V4 log shows
EXCEPTION: Username cannot be changed to abc@xyz.com. That username is already in use.
Solution:
The solution involves changes in the EUM Database, and would require someone who as Admin access to the database
- Search abc@xyz.com in User table by UserName. Verify that it does not exist.
- Search for abc@xyz.com in Users table by Username. Note UserId value.
- Search for the user in Memberships table by UserId. Delete record.
- Search for the user in Profiles table by UserId. Delete record.
- Search for the user in UsersInRoles table by UserId. Delete record.
- Search for the user in Users table by UserName. Delete record.
Now if in the EUM User details page for def@xyz.com, first change the username to abc@xyz.com and Update. Then change the email to abc@xyz.com and Update. Both should display Success message.
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